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What is your cancellation policy?

Where a booking deposit has been taken, this is non-refundable, however the final payment is fully refundable up to 2 weeks before delivery. After this point, there maybe a cancellation charge. 

How far in advance do I need to book?

That’s up to you! Booking early is always the best, but we are happy to accommodate last minute bookings (even same day!). However, we obviously cannot guarantee that the equipment that you want or that we will have people available for delivery for later bookings.

Can I swap an item in the set packages you provide?

Our packages are set, however, we are happy to make a bespoke package. Get in touch through the ‘Contact Us’ page and we will provide a quote for the equipment you would like to hire.

Do you require a deposit? If so, how much and what are the terms of the deposit?

A booking or security deposit may be requested depending on the size or type of event, however this will be discussed and agreed upfront when we send over a quote. 

Booking deposit – we may take a booking deposit to secure the equipment and date of larger events. This is non-refundable and the remaining payment will be due two weeks before the event. 

Security deposit – depending on the type of event, we may request a security deposit to allow for any damage that might occur to the equipment whilst out on hire. This will be fully refundable on return of the equipment undamaged. 

What if we damage/lose something?

No problem – accidents happen. If a security deposit has been taken when the event was booked, this will be retained up to the cost of the repairs/replacements required. 

Where a security deposit has not been requested at booking, but the equipment is damaged or lost and requires repairs or a replacement, the cost of these will be invoiced. 

Please see our terms and conditions provided with your quote and invoice for further information. 

What if there is an issue during the event?

Just give us a ring on 07398 817 979. If there is a problem, during your event, we will do our best to resolve this.

Do you conduct onsite visits?

We’ll come to measure up and check the site before booking for some of our equipment, such as the canopies, to make sure they will work for your space.

When do I pay?

Where a deposit has been requested, we ask for this to be paid on booking. However, not all bookings will require this.


Please get in touch for further information. The final balance for your event is due before delivery. 

How does the pricing work?

Our pricing on the website covers a 3 day hire to allow for time around your event to set up. However, if you’re looking to hire for a longer period, please get in touch and we will provide you with a quote. We are happy to discuss a discount for long-term hires. Just get in touch via our ‘Contact Us’ page. 

Please note that all the prices shown on the website are guidelines only. Prices may vary depending on where your event is taking place, how long you wish to hire for and the amount of equipment you are looking to hire. For actual prices for your event, please get in touch through our ‘Contact Us’ page and we will provide you with a quote. 

I’m planning an event, where do I start?

Our website offers some inspiration pages for weddings, barn parties, garden parties and corporate events to give you an idea of what equipment might work well. The full catalogue shows all the equipment we have available for hire, so you can browse at your leisure. We also have some set packages, which should make things easier. 

But, if it’s all too much, we are more than happy to chat through your event with you and help you plan what you will need. We work closely with other local businesses to help create the perfect event for you. Just give us a call or message us through our ‘Contact Us’ page.

I can’t find what I’m looking for in your catalogue. Can you help?

Absolutely! We love phone calls and messages like these. If there is something you want, but can’t find on our website, let us know via the ‘Contact Us’ page and we will see if it’s something we can source for you. If we can’t get it ourselves, we will try our best to point you in the direction of where you can get it.

What if I want to make changes to my order?

That’s fine. Just let us know! See our ‘Contact Us’ page for details on how to get in touch.

Is there a charge for delivery and collection?

It depends where your event is taking place. We try to include delivery in the price, however this is not always possible. When we provide your quote, we will clearly note delivery costs.

Is there a minimum order value?

No. We pride ourselves on catering to the smallest and biggest events.

Can you provide staff for waiting/bartending/security etc.?

We can arrange these services for you and include these costs in the quote or help give you some contacts that may be able to assist you.

Can you provide a venue/caterers/DJs etc. for our event?

We cannot provide these ourselves, however, we will be able to help get you some contacts that we know are great.

What days/time can you deliver and pick up?

We’re flexible. On booking, we can arrange for a day/time that will fit for us all.

Is there a trade discount?

We provide a 10% trade discount.

How do I make a booking?

Go to our ‘Contact Us’ page and get in touch either via phone, email or our enquiry form. We will send you a quote for your event. Once you’re happy with the quote, we will send an invoice. 

Where do you deliver to?

We’re based in Nottinghamshire, but are able to deliver across the East Midlands. However, delivery fees may apply depending on where your event is taking place.

Do I need to be present for delivery and collection?

Ideally, it would be great if you could be there. However, we understand that this is not always possible. Provided we can access the venue, we can deliver and collect without you. We will send you a message to let you know when we have.

Do you supply marquees?

We do have some marquee equipment ourselves. We specialise in stretch tents and mini canopies, which can cater for small to large events. However if you have a different style in mind, we work in close collaboration with other local businesses to be able to help you plan your event without you having to do the hard work.


Get in touch through the ‘Contact Us’ page and we will help to arrange for a marquee/tipi for your event.

I’ve completed an enquiry form/sent an email/ left a message on the answerphone, how long will it take for you to contact me?

We aim to reply to all enquiries within 24 hours.

I can’t see my question here. What should I do now?

Just give us a call or send a message, through our ‘Contact Us’ page. We’re always happy to answer any questions you have.

Can we get a quote before making a booking?

Yes, we will send you a quote before booking.

How long can we hire for?

Our prices are for a 3 day hire, however we are more than happy to hire out our equipment for longer. Get in touch via our ‘Contact Us’ page and we will provide a quote for a longer hire.

Our event is today/tomorrow. Can you help?

We will certainly try! Just give us a ring and we will see what we can do for you.

I’m planning an event, but I’m not really sure what I need. Can you help?

Of course, just get in touch through our ‘Contact Us’ page and we’ll talk through your event.

Can we have canopies/tents on hard ground, such as concrete or patios?

Yes, we can weigh our canopies/tents to work on hard services, however we will need to see the site before booking.

My venue has some restrictions, can you accommodate these?

We’re happy accommodate, where we can. Just let us know and we will see what we can do on our end.

I’m organising a large event, do you do a bulk discount?

We’re happy to discuss a discount for larger bookings.

Are prices VAT inclusive?

All prices quoted on our website are VAT inclusive, unless explicitly noted.

Do you have public liability insurance?

Yes – we do!

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